FAQ
How do I make a booking?
Tours can be booked by calling Abigail on 0422 326 901.Ticket pricing includes park entry fees, booking fees and an ecological offset of $1 per person.
Is there water in the Lagoons at the moment?
Yes! Mosquito Creek has been flowing and there is plenty of water in Hacks Lagoons.
What is the drive time to Bool and Hacks Lagoons?
Bool and Hacks Lagoons are 30km from Naracoorte with a drive time of approximately 27 minutes. From Penola, it is 45km with a drive time of 35 minutes, and from the World Heritage Naracoorte Caves it is 25km with a drive time of 22 minutes.
Bool and Hacks Lagoons are a big place - where do we meet?
Directions to the relevant carpark or meeting place will be provided via email with your tickets.
Do I need to pay a park entrance fee?
No, the park entrance fee is included in the ticket price. This means that once you have finished your tour(s) with South East Safari, you can take the opportunity to explore other parts of Bool and Hacks Lagoons. Ask us for advice or more information on what other spots you can check out!
What should I bring?
Your camera, binoculars and a sense of adventure!
Please check the weather the night before your tour. If it is likely to be wet and/or windy it is worth bringing a rainproof and windproof jacket, scarf, beanie and waterproof shoes or boots. If it is going to be warm and sunny please bring a hat, sunscreen, water and closed shoes.
Are the tours suitable for kids?
YES! Did we say that loud enough?? YES!!
Kids are wonderful tour participants and we love their enthusiasm, interest and amazing questions! All tours are pram (off-road type) friendly.
Where are the toilets?
Good question! There are flushing toilets at the entrance area of Bool and Hacks Lagoons. They are to the left of the entrance as you face the Lagoons and look like round tanks. There are also flushing toilets at the campground site.
Please allow enough time to go to the loo prior to the tour starting – there are no toilets at the start/finish points of the tours.
Can I take photos and video?
Yes, and please do! Photos and videos are a great way of creating memories of your visit.
Can I use my drone?
No, it is an offense to fly drones (remotely piloted aircraft) in South Australia's national parks, reserves and marine park restricted access zones without a permit. This is because drones disturb and disrupt the local fauna.
Permits are considered for scientific research and commercial filming and applications can be made through the South Australian Department for Environment and Water.
Are the Lagoons full all year round?
No, they are seasonal wetlands and fill during winter. Depending on the season, they hold water in to summer. Keep an eye on our instagram and Facebook page to see how they are looking!
How fit do I need to be?
The tours follow nominated maintained trails. You will be walking on a variety of surfaces including grass, crushed rubble, wooden boardwalks and metal checkerplate.
The paths are mostly flat, however the sections entering and exiting the floating pontoons on the Wetlands and Waterfowl tour, are short but steep.
Overall, a low to moderate fitness level is required.
What is the cancellation policy?
If you cancel your ticket with more than 7 days notice, you will receive a full refund.
If you cancel with less than 7 days but with more than 48 hours notice, you will receive a 50% refund of the full ticket price.
If you cancel within 48 hours, you will not receive a refund, but your tickets will be transferable enabling you to book a tour for another time (check T’s & C’s on your ticket).
If your cancellation is due to COVID restrictions, your tickets will be refunded in full.
COVID
South East Safari makes every effort to adhere to COVID safety guidelines. All equipment (binoculars and scope) is wiped down between tours. Hand sanitiser is available at the start and end of each tour.
Your guide is fully vaccinated.
What is an ecological offset?
An ecological footprint is the impact a person has on the environment. It is expressed as the amount of land required to sustain the natural resources used to support a person’s lifestyle, measured in terms of biologically productive land.
The size of a person’s footprint is influenced by factors such as the size of their house, the types of food and beverages they consume, the mode and extent of transport they use and the amount and type of clothing purchased.
You can offset your ecological footprint by protecting and regenerating natural ecosystems, providing people and nature with a sustainable future, and $1 from each South East Safari tour ticket will go toward funding ecological offset projects.
Bio·R is a non-profit organisation that undertakes revegetation projects that are built on science, and deliver ecological benefits by re-establishing habitat on previously cleared land. For more information on Bio-R and the projects they run please head to: https://www.bior.org.au/support-us/offset-your-ecological-footprint/
